Frank have bought some expensive machinery from XYZ co. fixed. The machinery does not work properly and Frank

Frank has bought some expensive machinery from XYZ co. limited. The machinery does not work properly and Frank have complained several times to XYZ co. but they've ignored his complaints. Frank has established to sue XYZ co. Explain to him which courts the case could go to and what appeal routes are available if he loses the defence at first instance
Answers:
in a civil case-if he looses=he can not appeal. Contact the Better Business Bureau.
Demand from XYZ for the whole amount of the equipment since it was inoperative. If the company do not pay, then folder a collection case in the small claims court for the said amount. When an unfavorable declaration is granted by the small claims court, appeal it to the higher court.
Better Business might not have much pull next to the company. How did Frank pay for the item(s)? If it was on a credit card, ask him to bid the card issuer and see what can be done to contest or stop the payment. Did XYZ give him a warranty? If so what be the conditions on the warranty?

Also, consider that the machinery was damaged contained by transport. If he handled the transporting himself, your friend is out of luck. If the XYZ Co. choose the delivery service, next they need to work out the problem with the distribution service.

What kind of machinery are we talking in the region of? Vehicles might fall under your local Lemon Laws. Has Frank tried taking the machinery to a local repair shop? If for no other point than to figure out how much the repairs would be to make the item(s) work properly. This would be the integer he has the best chance of mortal awarded.
Different countries enjoy different legal systems. Therefore, if you want an accurate answer, you should state in your cross-examine the said problem arises in which countries (USA, UK etc).


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